Exchange & Return

EXCHANGE POLICY

Eligibility for return/exchange orders:

  • We only accept return/exchange if:
    • Item(s) received is/are defective
    • Item(s) received is/are incorrect
  • On-sale/promotional items or orders made with the use of a coupon code are not exchangeable and refundable

If you are eligible for return/exchange, you may mail your items back to us within 7 working days from the date of receipt (14 working days for international customers), provided that the garment has not been worn, washed or damaged. To do this, kindly send us an email to customer@bysi.com with your order number and product item which you would wish to exchange. You should wait for our reply before sending the garment(s) to the following address:

Attn: bYSI Online Store
bYSI International Pte Ltd
Block 60, #01-01
Ubi Crescent Singapore 408569

As we only provide ONE chance of exchange for every order, we highly recommend sending the package via registered mail as we would not be responsible for any lost mail sent back through non-traceable mailing options.

Please contact us BEFORE mailing the items out as we would need to check if the item that you wish to exchange for is available. bYSI® Online Store will not process your exchange if you did not notify us in advance.

bYSI® Online Store will only accept exchanges for the same item of different size/color, or another item at the same value. Please be aware that returned items must be in the same condition with the price tags in which you’ve received them and MUST be in excellent condition (unworn, unwashed and unaltered). Upon receiving your package, we will inspect the condition of the items before proceeding to do exchange/refund. In such cases, the delivery or return expenses will not be reimbursed. Do note that bYSI® Online Store does not accept returns sent carriage due to cash on delivery. Customers who wish to exchange their online purchases or process their refund at our retail outlets will not be entertained as purchases made via our online store can only be returned online.

 

REFUND

You may request for a refund if the items are sold out upon your order is received. Kindly allow 2-4 weeks working days to process your refund accordingly and the duration may take longer depends on the bank processing.

 

 
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